Skype for Business in the Contact Center

Ensure your enterprise is aligned with the needs of the modern consumer, while providing detailed analytics, real-time monitoring, recording, and in-depth historical reporting.
Join Brandon Viamonte of ComputerTalk and the WTA on July 20th to learn how Skype for Business allows companies to expand functionality of the traditional call center by delivering end-to-end unified communications solutions. Extend customer service beyond just a phone call by using the power of Skype for Business to take the conversation to chat, video, SMS, email, and social media.

Speaker Bio: Brandon, Director US Sales and Partnerships at ComputerTalk, is a consultative solutions specialist that has spent the last 14 years working with unified communications, carrier services and contact center technologies to improve how enterprises communicate internally and with their customers. Brandon has presented about Skype for Business in the Contact Center across the country. We are fortunate to have him presenting to us at the WTA.